Do you need support?We've got your back.

We all need a little help sometimes and that is why our support packages are tailored to fit the level of your business needs. Do you need a fast turnaround? Want phone support? Do you need an assortment of tasks completing throughout the month without the expense of hiring someone to do it for you in-house? We have you covered.

All of our packages have no fixed term, giving you complete control.

Below are our flock of packages. See their highlights and click for the full rundown of what they can offer you.

Free
Package Highlights
Kind, reliable and always there.
Available to everyone
Suitable for one-off fixes and ad-hoc support
Support managed via our ticket system
24 hour response time (Monday - Friday)
Work quoted for
Raise a Support Ticket
£50/per month
Package Highlights
Suitable for basic sites that need support and security
24 hour response time (covering weekends & public holidays)
Support managed via our ticket system
24/7 uptime monitoring
Weekly off-site backup
Spam & revisions clean-up
View Full Package

Most Popular
£125/per month
Package Highlights
Support tasks sorted and peace of mind
24 hour response time (covering weekends & public holidays)
Support managed via our ticket system
Ten 30 minute support tasks
Weekly off-site backup
Google analytics report (monthly)
View Full Package
£225/per month
Package Highlights
Great for high traffic sites and e-commerce
Live chat & phone support available (Mon- Fri, 9 - 5)
8 hour priority response time
(inc. evenings, weekends & public holidays)
Unlimited 30 minute support tasks
Google analytics report (monthly)
View Full Package

£450/per month
Package Highlights
Great for high performance, high revenue sites
8 hour priority response time (covering evenings, weekends & public holidays)
Live chat & phone support available (Mon- Fri, 9 - 5)
Unlimited 1 hour support tasks
Weekly Report
Site-speed optimisation
View Full Package

FAQs

Why do you charge a set up fee?

We charge the 'one-time' setup fee so we can spend some time making sure that you site is in tip-top condition and is ready to receive the services that we will be providing. This may include running updates, scanning for malware and site speed optimisation. This will vary depending on which package you choose.

What do you count as a 'support task'?

When it comes crashing down and it hurts inside, you gotta take a stand it don't help to hide. A support task is anything that fixes an issue with your site. Random errors appearing - support task. 404 error - support task. WordPress white screen of death - support task. Unable to upload a picture to the media library- support task.

Is there a minimum term contract?

Short answer is no. You can walk away any time you wish by simply cancelling your subscription.

Does the Robin package have a setup fee?

There is no setup fee for Robin as this package is primarily designed for support tasks that come in on an ad hoc basis. There is no ongoing site maintenance so all work will need be quoted for.

If you have any further questions, or would like to chat about your options please don't hesitate to get in touch. Our live chat is available during office hours or you can use our Contact Form or message us on any of our social media channels.